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© 2026 BlendLab. All rights reserved.

Legal/Privacy Policy

Privacy Policy

Last updated: 26 March 2026

How BlendLab collects, uses, stores, and protects personal information when you use our website and services.

This Privacy Policy describes how BlendLab (“BlendLab”, “we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you access our website at blendlab.net and any related sites or applications we operate (collectively, the “Site”), communicate with us, or use our professional services (collectively, the “Services”).

We are committed to protecting your privacy and handling personal data in a transparent, lawful, and secure manner. Please read this policy together with our Cookie Policy and any engagement-specific terms that apply to you.

1. Scope

This Privacy Policy applies to visitors to our Site, prospective clients, clients, and other individuals who interact with us online or offline in connection with our Services. If you are a representative of a company, we may process limited personal data about you in your business capacity.

Where we process personal data on behalf of a client as a processor, the client’s privacy notice and agreement govern that processing; this policy describes our practices as a controller for our own business purposes.

2. Information we collect

We collect information that you provide directly, information collected automatically when you use the Site, and information we may receive from third parties where permitted by law.

Information you provide

  • Identity and contact details — such as your name, job title, company name, email address, phone number, and country or city.
  • Communication content — messages you send through contact forms, email, chat, or calls, including scheduling and support requests.
  • Marketing preferences — subscription choices and responses to campaigns where you have opted in.
  • Billing-related information — where applicable, details needed to issue proposals or invoices (processed in line with applicable agreements).

Information collected automatically

  • Technical data — such as IP address, browser type and version, device type, operating system, and approximate location derived from IP.
  • Usage data — pages viewed, referring URLs, time and date of visits, and interaction patterns on the Site.
  • Cookies and similar technologies — as described in our Cookie Policy.

3. How we use personal information

We use personal information only where we have a valid legal basis under applicable law, such as performance of a contract, legitimate interests (where not overridden by your rights), consent where required, or compliance with legal obligations.

Purposes include:

  • To respond to inquiries, provide demonstrations, and deliver professional services you request.
  • To operate, maintain, and improve the Site, including security monitoring, troubleshooting, and analytics.
  • To send administrative messages, service updates, and — where permitted — marketing communications you have opted into.
  • To comply with law, respond to lawful requests from authorities, and enforce our terms.
  • To protect the rights, property, and safety of BlendLab, our users, and the public.

4. Sharing and disclosure

We do not sell your personal information. We may share information with:

  • Service providers — hosting, analytics, email delivery, CRM, and IT vendors who process data on our instructions under appropriate agreements.
  • Professional advisers — lawyers, accountants, or insurers when required for our legitimate business interests.
  • Business transfers — a successor entity in connection with a merger, acquisition, or asset sale, subject to continued protection of personal information.
  • Authorities — when required by law, court order, or to protect legal rights.

5. International transfers

BlendLab operates in the United Arab Emirates and may use service providers in other countries. Where personal data is transferred outside your country of residence, we implement appropriate safeguards in line with applicable data protection laws (such as contractual clauses or adequacy decisions, where available).

6. Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer period is required or permitted by law (for example, tax, accounting, or dispute resolution). Retention periods vary depending on the nature of the data and our relationship with you.

7. Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and protect your account credentials where applicable.

8. Your rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information; to restrict or object to certain processing; to data portability; and to withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

9. Children

Our Services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.

10. Third-party links

The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read the privacy policies of every site you visit.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Material changes may be communicated through the Site or by email where appropriate. Continued use of the Services after changes constitutes acceptance of the updated policy, except where your consent is required.

12. Contact us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].